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Information
Booking Form & Enquiries
Terms & Conditions
Terms & Conditions
Definitions and Interpretations
The 'company' shall mean Cactus Worldwide Limited who act as agents for
the Slipstream property. 'The client' shall mean the person in whose name
the booking is made and shall include the person or persons on whose behalf
the same is made. 'Force Majeure' shall mean any event outside the company's
control which prevents the prompt performance of its obligations, including
war, civil strife, natural disaster, fire or adverse weather conditions
etc.
Accommodation and Transfers
Where accommodation is shown for one week, this means 7 nights from Saturday
to Saturday or Sunday to Sunday, unless otherwise indicated. If you spend
less than 7 nights in your accommodation in any particular week, you will
not receive any discount. For arrival or departure dates (not on Saturdays
or Sundays), a supplement may be payable.
Booking and Payment
No contract is made between the company and the client and no booking
is valid until the company has issued a confirmation invoice (by post,
fax or e-mail). The company will issue this confirmation invoice after
it has received a deposit of 20% of the full rate to confirm your rental agreement. The balance is due 30 days prior to your scheduled arrival date.. If the full balance of the
holiday price is not paid by the due date shown on the initial confirmation/invoice
(8 weeks prior to departure), the company reserves the right to cancel
the client's booking and to impose the cancellation charges, stated below.
Prices and Surcharges
The charges which make up the total holiday will be as stated in this
brochure. The prices are valid for holidays until 30 November, 2003. Your
holiday price may increase because of surcharges on the following items:
Governmental action, increases in scheduled airfares and adverse currency
fluctuations. Even in this case the company will absorb an amount equivalent
to 2% of the holiday price (excluding insurance premiums and amendment
charges). The company will absorb any charges arising after receipt of
the final balance. Should there be a favourable currency fluctuation,
the company reserves the right to leave prices unaltered. The prices shown
in this brochure were calculated in August 2002 on the basis of then known
costs and the following exchange rates at that time. £1= $US1.49.
Alterations by the Company
The company will do its utmost to provide the arrangements that have been
confirmed, but it must reserve the right to modify or cancel any accommodation
or itinerary if unforeseen circumstances arise. If the company cancel
or significantly alter an essential element of the client's holiday for
reasons of force majeure, on or before the date when the payment of the
balance becomes due, the company shall inform the client as soon as possible
and shall offer them a refund. If force majeure occurs while the holiday
is in progress, the company will try to make reasonable alternative arrangements.
Liability of the Company
The company accepts responsibility for ensuring that all parts of the
holiday are supplied as described and that all services shall reach reasonable
standard. However the company shall not be liable for the failure or improper
performance of these services where such failure or improper performance
is attributable to a) the fault of the client, b) the unforeseeable or
unavoidable actions of an unconnected third party, c) unusual and unforeseeable
circumstances beyond the company's suppliers control, including force
majeure (or delay, overbooking or cancellation by an airline, bus, train,
car hire or ferry company). The obligations and responsibilities of the
company shall also be limited where international conventions in respect
of air or sea carriers apply.
Alterations by the Client
If the client wishes to change their booking in any way after the confirmation
invoice has been issued, they must inform the company immediately, in
writing, and the company reserves the right to charge £50 sterling per
person per change to cover the additional administration involved.
Cancellation by the Client
If the client wishes to cancel their booking this must be done in writing
by the person. The date of cancellation will be taken as the date that
the company receives the letter. The cancellation charges are: 43 days
or more before departure = deposit only, between 28-42 days before departure
= 40%, between 8-27 days before departure = 60%, between 1-7 days before
departure = 100%. In the case of cancellation, the client will also be
subject to the following charges, depending on the method used to provide
the refund: £25 for a bank transfer, £7.50 for an international cheque,
£1 for a UK cheque or a refund to a UK debit card, or 2% of the total
to a credit card. It is the client's responsibility to claim any insurance
monies due as the company cannot claim on behalf of the client, which
is why insurance should always be taken out at the time of booking.
Descriptions
The company honestly believes that all statements made in its brochure
are factual and correct. Every reasonable effort has been made to describe
the environs and to provide the amenities described. The company cannot
therefore be held responsible for any changes that became known after
the brochure was produced, nor can the company accept liabilities for
happenings outside its reasonable control. The company undertakes to advise
the client of any material changes known to it prior to the client's departure.
Special Requirements
Any special requests must be advised to the company in writing.
Insurance
The company reserves the right to refuse to accept bookings from clients
who are not adequately insured against holiday risks.
General Information
General information is included in this brochure for help and guidance
to the client. Please read it carefully. The contract incorporating these
conditions shall be governed by English law and any matters arising out
of it shall be subject to the jurisdiction of the Courts of England and
Wales.
Privacy Policy
Clients' personal details (including e-mail address) will be stored on
the company's database (which may be geographically located outside the
European Union) and will never be given to third parties without the client's
approval. If a client ever wants the company to remove their details,
all the client has to do is contact the company and the company will remove
them immediately. The company in no way condones spam (junk mail), and
the company's mailing list will never be used for this purpose. The company
will however inform clients of anything the company thinks is relevant
to mailing list member. The company may also send a brochure to clients
in the post every year when the new annual brochure is produced. Where
payment has been made by credit/debit card, the company may also keep
clients' credit/debit card details on file.
Complaints Procedure
If a client has booked with the company and has a complaint while away,
the client should first seek satisfaction locally through the company
personnel locally. If the client is still not satisfied, the client should
contact the company immediately by telephone (+44 7771 540036 from outside
the UK), fax (+44 1273 775868 from outside the UK), or e-mail to info@escapetoslipstream.com
and confirm the detail of the complaint in writing to the company whilst
still in the accommodation. It is essential that the client does this.
If a client does not follow this procedure, the company will have been
denied the possibility of resolving and investigating matters. If the
client has not yet departed or has already returned, the client should
contact the company directly. Clients' statutory rights are not affected
and all details of the complaint will remain confidential, between the
company's employees and the particular supplier involved. After receiving
a complaint from a client, the company will reply within one working day
if the client is still away, and within 3 working days if the client has
not yet started their holiday (or course) or has already finished it and
returned. The company will acknowledge the complaint and inform the client
what action the company intends to take, and a likely timescale to resolve
the problem.